Question 1

Where is your team based?

Accepted Answer

In Chhindwara, Madhya Pradesh, India. We work with clients in India, the UAE and Australia, and overlap with your working hours for calls and updates.

Question 2

How will I know how the project is going?

Accepted Answer

You see a working demo every week, on a link you can open yourself, and a short written update after each one.

Question 3

Who will I talk to?

Accepted Answer

The founder runs every project, so you always speak to someone who knows your project and can make decisions.

Question 4

How do you handle time zones?

Accepted Answer

We agree a daily overlap with your working hours for calls, and send written updates so nothing waits for a meeting. Your proposal lists the hours we are available to you.

Question 5

Which currency do I pay in?

Accepted Answer

Your quote is in your own currency: rupees, dirhams, Australian dollars or US dollars. Any bank or payment gateway charges are shown on the invoice.

Question 6

Who is the contract with, and what law applies?

Accepted Answer

Your contract is with Alpha Rig Private Limited, a company registered in India. It sets out the scope, milestones, ownership and how disputes are handled, under Indian law. You are welcome to have your own lawyer review it before you sign.

Question 7

How do you price a project?

Accepted Answer

We agree a fixed scope and a fixed price before we start. The prices on this site are starting points; your proposal has the exact figure.

Question 8

How do payments work?

Accepted Answer

An advance to start, then payments at the milestones in your proposal. You approve each milestone before you pay for the next one.

Question 9

What if I need to cancel?

Accepted Answer

If we have not started, we refund the advance in full minus payment gateway charges. After that, you pay for the work done so far. The refund policy page has the details.

Question 10

Do I own the code and designs?

Accepted Answer

Yes. Ownership of everything we make for you passes to you when the final payment is made, and the code lives in a repository you can access throughout.

Question 11

Will you sign an NDA?

Accepted Answer

Yes. We sign an NDA before you share anything confidential.

Question 12

How long does a website take?

Accepted Answer

Most business websites go live in two to four weeks, depending on how quickly content and feedback come back.

Question 13

How fast can an AI agent go live?

Accepted Answer

A WhatsApp agent or AI receptionist is usually live within 14 days of kickoff.

Question 14

What happens after launch?

Accepted Answer

Anything broken after launch is fixed free for 14 days. After that you can choose a monthly plan for updates, hosting and improvements.

Question 15

Can you take over a project someone else started?

Accepted Answer

Yes. We start with a short paid audit so you know what state the code is in before you commit to more.

Question 16

Which platform will you build on?

Accepted Answer

Usually Next.js, for speed and SEO. If your team wants to edit everything themselves we use WordPress or Shopify instead. The proposal says which and why.

Question 17

Can you redesign my existing website?

Accepted Answer

Yes. We keep what already works, move your content across and set up redirects so you do not lose your search rankings.

Question 18

Do you build apps for both iPhone and Android?

Accepted Answer

Yes. We normally use React Native or Flutter, so one codebase runs on both, which keeps the cost and timeline down.

Question 19

What happens when the AI does not know the answer?

Accepted Answer

It says so and hands the conversation to your team, with the details it has already collected. You decide which topics it must always pass to a person.

Question 20

Will it work with the tools we already use?

Accepted Answer

Usually, yes. We connect to Zoho, HubSpot, Google Sheets, Google Calendar and most tools that have an API, and we confirm this on the first call, before you pay anything.

Question 21

What does the monthly fee cover?

Accepted Answer

Hosting, monitoring and a monthly review where we improve the agent's answers using real conversations. Your proposal lists exactly what is included, including any WhatsApp or phone-line charges.

Question 22

Do you guarantee rankings or leads?

Accepted Answer

No. Nobody honest can guarantee a Google ranking or a number of leads. We agree targets with you and report every month on traffic, enquiries and cost per lead, so you can see what is working.

Question 23

Is ad spend included in the price?

Accepted Answer

No. You pay Meta or Google directly from your own ad account, so you always control the budget. Our fee covers setup, creatives, tracking and managing the campaigns.

Question 24

What is GEO?

Accepted Answer

Generative engine optimisation: making sure AI assistants such as ChatGPT, Perplexity and Google's AI Overviews can find, understand and recommend your business, alongside normal SEO.

Question 25

Do I get the logo source files?

Accepted Answer

Yes. You get your logo in every format you need, including SVG, PNG and PDF, plus the editable source files. They are yours once the final payment is made.

Question 26

How long before SEO shows results?

Accepted Answer

Changes to your Google Business Profile and local listings can help within weeks. New pages usually take three to six months to rank well, which is why SEO is a monthly service.

Questions people ask before working with us

Working with a team in India

Pricing and payment

Ownership and confidentiality

Timelines

After launch

Websites and apps

AI agents and automation

Marketing, SEO and branding

Still have a question?